Shipping, Return, Refund & Cancellation Policy

At Lucky Boy London, customer satisfaction is our priority. Please read our Shipping, Return, Refund & Cancellation Policy carefully before making a purchase.

Shipping

At Lucky Boy London, we aim to deliver your orders safely and on time.

• Orders are usually dispatched within 2–5 business days.
• Delivery typically takes 5–10 business days, depending on your location.
• Shipping charges, if applicable, will be shown at checkout.
• Customers will receive tracking details once the order is shipped.
• Delivery times may vary due to holidays, weather, or unforeseen delays.
• Please ensure your delivery address and contact details are correct before placing your order.

For any shipping-related queries, please contact our customer support team.

Returns

• Products can be returned within 7 days from the date of delivery.
• The item must be unused, unwashed, undamaged, and returned in its original packaging with all tags intact.
• Returns will not be accepted for products that have been used, altered, or damaged by the customer.

Refunds

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method within 5–7 business days.
• Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect product.

Exchange

• Exchanges are allowed only for defective, damaged, or incorrect items received.
• Requests for exchange must be made within 48 hours of receiving the order.

Order Cancellation

• Orders may be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled. Customers may request a return after delivery, subject to the return policy.

Non-Returnable Items

The following items are not eligible for return or refund:

• Innerwear and intimate wear.
• Gift cards or vouchers.
• Clearance or final sale products.
• Products damaged due to misuse or improper handling by the customer.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs of the product. We will resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email: info@luckyboylondon.com
Phone: 0891 2547773
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM